Since I'm a renter I was concerned about any drilling that had to be done, I told the tech and he made sure to do a really good, clean job with everything since he had to some drilling. I ended up running it myself but it was nice that he was willing to run wire wherever I wanted. The tech that installed the ONT inside my garage was really patient and spent a lot of time explaining things to me and looked around for good places to run some new CAT6. I had to have someone come out and run the drop fiber from the splitter to where my ONT was gonna be installed and they came out, ran it, and you seriously cannot tell where they dug for it. Every human I've talked to so far has been really pleasant and courteous. As other noted, if you need Cable TV, you will have to still use Comcast for that if you don't want to use internet service like Fubu/Youtube TV etc Took me 3 calls over the past three months to get a modem charge removed and the last time I had to deal with being called "Hun" for an hour. Remaining issues seems to be more competence and system issues than Comcast type evil intent. Customer service was horrid under Frontier and their systems and some of their people remain so it still has issues though it seems to be slowly getting better. They are still dealing with the fact that Frontier didn't do anything with the network and simply oversold capacity and had ton of tech issues. Ziply is actually investing in the network and their CTO pops in here occasionally to comment or provide updates on technical bits. And no they don't play the arbitrary (and with Gig service - absurd) data cap game Comcast does. But that was under Frontier, and as Scytob notes here, most folks who have been having issue have been recently reporting that has been resolved. There has been issues with gigabit service not delivering, primarily slow download. As for the internet service, for most it seems to be delivering on what they promised and most seem to indicate it is stable. Lot of the yelp comments are about TV and VOIP which Ziply is getting/has gotten away from so those complaints are going to continue. This does currently seem to have a higher percentage of network nerds at this early stage though. I wouldn't say ziply reddit is a place for the enthusiasts as like most forums for services, it is generally populated with people who are having problems.
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